The more diverse a group or complex the question, the more likely it is that we will hear views and conclusions that we consider incorrect or inadequate. We're sure we're right and might even have the upper hand in data, proof, logic or evidence. The best first move in these contexts is to listen. Listening is giving people space to tell their story and inquiring more deeply into their motivations, experiences and perspectives so we can make sense of their horizon. We cannot influence another's view unless they are convinced that they feel heard and understood. It's that simple and powerful.